Welcome to Era by Saf! These terms and conditions ("Terms") govern your use of our online store located at www.erabysaf.com (the "Website") and the purchase and sale of products from Era by Saf. The Website is owned and operated by Era by Saf, located in Sri Lanka. By accessing and using our Website, you agree to comply with these Terms. Please read them carefully.
-By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any other policies or guidelines posted on the Website.
-If you do not agree with these Terms, you may not access or use the Website.
-We strive to provide accurate and up-to-date product information, including detailed descriptions, sizing information, materials used, and care instructions.
-The product images on our Website are for illustrative purposes only and may not always reflect the exact colors or details of the actual products.
-If you have any specific questions about a product, please contact our customer support team for more information.
-All prices listed on our Website are inclusive of applicable taxes and duties.
-Prices are subject to change without notice, but any changes will not affect orders that have already been placed.
-We accept payment through credit/debit cards and cash on delivery (for Sri Lankan customers only).
-Cash on delivery is available for orders within Sri Lanka and requires exact payment at the time of delivery.
-We offer shipping to customers in Sri Lanka, Australia, and New Zealand.
-Shipping costs vary depending on the destination and the total weight of the order.
-The exact shipping fees will be calculated during the checkout process.
-Estimated delivery times are provided based on the shipping method selected and the destination country.
-Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
-We provide package tracking facilities for International orders only.
-We will not provide any tracking facilities for local deliveries.
-We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 7 days of receiving your order.
-To initiate a return or exchange, please contact our customer support team within the specified timeframe and provide the necessary details.
-Returned products must be in their original condition, unused, and with all original tags and packaging.
-For returns, a refund will be issued to the original payment method, minus any applicable shipping fees. Exchanges are subject to product availability.
-For more Returns & Exchange related inquires, please refer Returns & Exchange policy.
-We are committed to protecting your privacy and handling your personal information in accordance with our Privacy Policy.
-By using our Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
-We utilize industry-standard security measures to protect your personal information and ensure the security of online transactions.
-All content on our Website, including logos, images, text, and graphics, is the property of Era by Saf and protected by intellectual property laws.
-You may not reproduce, distribute, modify, or use any content from our Website without our prior written consent.
-Unauthorized use of our intellectual property may result in legal action.
-In no event shall Era by Saf or its directors, employees, or affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Website or the purchase or use of any products from Era by Saf.
-We make every effort to ensure the accuracy and reliability of the information and content on our Website. However, we do not warrant or guarantee the completeness, reliability, or timeliness of such information and content.
-These Terms shall be governed by and construed in accordance with the laws of Sri Lanka.
-Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.
-If you have any questions or concerns regarding these Terms, please contact our customer support team at SUPPORT.
Please note that these terms and conditions may be updated or modified from time to time. It is your responsibility to review them periodically for any changes.
Last updated: 15/07/2023
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