At Era by Saf, we want to ensure your complete satisfaction with your online purchases. We have implemented a straightforward and customer friendly Returns and Exchanges Policy to make the process easy and convenient. Please read the following policy carefully to understand the terms and conditions of returning or exchanging items purchased from our store.
-You may request a return or exchange within 7 days from the date of delivery.
-To be eligible for a return or exchange, the item(s) must be new, unused, and in their original condition with all tags and labels attached.
Step 1 : Contact our Customer Support team
-Via seinding email to SUPPORT
-Through our hotline at +94 71xxxxxx (WhatsApp)
-Direct messaging to our live chat.
to initiate the return or exchange process.
Step 2 : Once your request is approved, we will provide you with detailed instructions on how to proceed.
Step 3 : Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.
-The customer is responsible for the shipping costs associated with returning or exchanging the item(s), unless the return or exchange is due to a mistake on our part or a defective product.
-We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
-Above recommendation is only for international returns, not Sri Lankan returns.
-All returned items will undergo a thorough inspection to ensure they meet our return/exchange criteria.
-If the item(s) pass the inspection, we will process the return or exchange accordingly.
-If the item(s) do not meet the required conditions, we reserve the right to reject the return or exchange request.
-For approved returns, we will issue a refund to the original payment method, excluding any shipping charges.
-For approved exchanges, we will process the exchange and ship the requested item(s) to you.
-Additional payment may be required if the new item(s) have a higher selling price.
-If you receive a damaged or defective item, please notify us within 3 days of receiving the product.
-Damages caused by improper usage or normal wear and tear are not eligible for returns or exchanges.
-Contact our Customer Support team via email at SUPPORT or through our hotline at +94 71xxxxxx (WhatsApp) to initiate the return or exchange process.
-Once your request is approved, we will provide you with detailed instructions on how to proceed.
-The shipping costs associated with returning or exchanging a damaged or defective item will be covered by Era by Saf.
-The returned item(s) will undergo a thorough inspection to verify the damage or defect.
-If the item(s) pass the inspection, we will process the return or exchange accordingly.
-We reserve the right to reject the return or exchange request if the damage or defect is determined to be a result of improper usage or negligence.
-For approved returns, we will issue a refund to the original payment method, including the shipping charges.
-For approved exchanges, we will process the exchange and ship the requested item(s) to you.
-Era by Saf will bear the cost of return shipping for damaged or defective items, up to a maximum of Rs.500. Any additional shipping charges will be the customer's responsibility.
-Items purchased during a sale or promotional period are non-returnable and non-exchangeable, unless they are damaged or defective.
-Due to hygiene reasons, bodysuit products cannot be returned or exchanged.
-Era by Saf reserves the right to make the final decision regarding returns, exchanges, and refunds.
-The management's decision is non-negotiable and final.
Please note that this Returns and Exchanges Policy may be subject to change without prior notice. It is your responsibility to review the policy periodically. For any further inquiries or assistance, please contact our Customer Support team at support@erabysaf.com
Last updated: 15/07/2023
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